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On October 1, 2017, Community Health Systems, Inc. (CHS) was acquired by a new parent company, Reading Health System, now Tower Health. As a result, the Independence Blue Cross contractual agreements with the hospitals, facilities, and the physicians they employ automatically ended as of the date of the acquisition.
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The former CHS/now Tower Health hospitals — which include Brandywine, Jennersville, Pottstown, Phoenixville, and Chestnut Hill hospitals — are no longer in the Independence network. However, we are committed to providing coverage for our members at in-network levels at the five (former CHS/now Tower Health) hospitals during the next 30 days.
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This grace period will allow members time to transition to an in-network provider. Independence has reached out to other hospital systems in the region to ensure they are prepared for supporting this transition of care for our members.
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This member Questions and Answers document provides more information about the transition.
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How are we notifying affected members?
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We are sending a notification letter to members who received care from these former CHS facilities or from a CHS physician in the last 12 months informing them of the steps they need to take. It will include a list of questions and answers that further explain the change and what it may mean for members. Members who are digitally engaged with Independence will also receive the same message through IBX Wire text message and email.
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Thank you as always for your valued business.We know how important it is for your employees and their families to have access to quality care. We are committed to helping Independence members find new care providers and ensuring a smooth transition. Please visit ibx.com/membersfirst for the most current information available.
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