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Our response to the COVID‑19 situation is constantly evolving as we learn more. To help you and your employees, we’ve developed a COVID‑19 resource page. There you’ll find information on the care and services available for our members, plus links to the latest news and developments. This page will be continually updated to provide you with reliable COVID‑19 news, FAQs on care and coverage, and information about COVID‑19 test centers. Visit the site.
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Independence Offers Additional Telemedicine Options During the COVID‑19 Outbreak
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To encourage social distancing during the COVID‑19 outbreak and increase access to care for our members, Independence will begin offering telemedicine visits with providers beyond Primary Care. Additionally, we would like to provide clarity on the Behavioral Health telemedicine access for members local to southeastern Pennsylvania.
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Members can now see more physicians through additional telemedicine access
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Independence will cover members’ telemedicine appointments for Specialists, Nutrition Counseling, Physical Therapy (video only), Occupational Therapy (video only), Speech Therapy (video only) and Urgent Care, now through June 4.
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Regular cost sharing will apply to all telemedicine services not related to COVID‑19 testing. If a member pays $40 to see their pulmonologist for an in‑person visit, they will pay the same amount to see that doctor via telemedicine. Many physician practices are shifting to telemedicine visits during the COVID‑19 outbreak.
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Behavioral Health visits can be done via telemedicine as well
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As communicated in the March 19 Edge, Independence offers telemedicine access to behavioral health care, allowing members to talk to in‑network mental health counselors via phone or video. This benefit is available to local members through the Magellan network, and applicable member cost sharing applies. Our Provider Finder includes an indicator for Magellan providers who have telemedicine capabilities. Members are encouraged to ask their providers as well, since some are adding telemedicine capabilities during this time.
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Behavioral Health telemedicine for ASD is also available
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We are expanding Behavioral Health telemedicine services to ensure that ASD (Autism Spectrum Disorder) affected members are still receiving Applied Behavior Analysis support while they are at home from school or community‑based programming. Regular member cost‑sharing will apply.
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Members who have opted in to receive digital communications from Independence will receive emails on this topic Saturday, 3/21/20.
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