Join us to view the Customer Service Experience webcast

Please join us to view our most recent webcast, the Broker Experience Series: The Customer Service Experience! This viewing will be held on September 27, 2022 from 10 to 11 a.m.

As we approach peak season, we want to make sure you are equipped with best practices to employ when contacting our Customer Service team, so any issues that arise are resolved quickly. For a refresher on this subject, Brian Brick, Director of our Contact Center, and Leonora Mangine, Manager of Operations in Customer Service Leadership, will share:

An extensive overview of our Customer Service department
Helpful tips when outreaching to our call centers
Details about the claims process
How we have acclimated to the new virtual world

About the Broker Experience Series

The Broker Experience Series is our virtual initiative to help our broker partners stay informed and educated about all new and existing processes and initiatives. Topics for the Broker Experience Series will vary depending on the time of the year, influx of broker inquiries, and recent news. We encourage you to suggest topics that you or your organization would like to learn more about through the Broker Experience inbox. Whether it's a market‑wide webcast or an individual webinar for your organization, we are open to hearing from you on what you need most.

Please reach out to brokerexperience@ibx.com with any further questions you may have.

Independence Blue Cross offers products through its subsidiaries Independence Hospital Indemnity Plan, Keystone Health Plan East and QCC Insurance Company, and with Highmark Blue Shield — independent licensees of the Blue Cross and Blue Shield Association.