CCR Positions

Tokio Marine HCC – Stop Loss Group heightens operational excellence by introducing Claims Client Representative positions.

The Claims Client Representative (CCR) will be the personal point of contact for our top producers and administrators for issues that may impact a stop loss claim. The CCR will be available to provide prompt status requests, answer questions related to stop loss coverage and complex claims, and provide claim reporting to assist in client management. The CCR will assist in claim related issues from the initial submission to final reimbursement. They will collaborate with other Tokio Marine HCC - Stop Loss Group departments as necessary to facilitate:

• Implementation calls for new groups, producers and administrators

• Claim submission and documentation

• Claim reimbursement issue resolution

• Escalated communications with the producer and administrator regarding anything claims related