In This Issue
Yardi News
Yardi Joins Forces with The Home Depot® Read More»
Yardi Acquires Centershift
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Yardi Acquires Enerliance
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Client News
Tarragon Property Services Increases Occupancy and Adds Resident Services with RENTCafé Read More»
TriBridge Residential Opts for Full Yardi Multifamily Solution Stack Read More»
Moss and Company Achieves New Efficiency with the Yardi Multifamily Suite Read More»
Client in Focus
Post Glen Improves Maintenance Response Read More»
Product & Technology News
Yardi Unveils Yardi Marketplace
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Orion Business Intelligence Now Includes New Collaboration Feature Read More»
1,500-plus Adoptions and Realcomm Digie Award Highlight Eventful Year for Yardi Voyager 7S Read More»
Industry Trends
Resident Retention
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Apartment Market Update
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Revolutionary Revenue
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Events
Spring YASC 2015
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430 S. Fairview Avenue
Santa Barbara, CA 93117
United States
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Post Glen Improves Maintenance Response
 When J Turner Research released its list of top ten apartment resident complaints, three of the top five complaints reflected renters’ dissatisfaction with onsite staff’s responsiveness; poor grounds upkeep, disorganized staff and lingering maintenance requests lessen the chances of lease renewals and referrals. One community has discovered how Yardi Maintenance Mobile keeps staff on top of resident concerns before they become complaints.
During Wesley Fonseca’s time as a maintenance tech in the Atlanta area, he has worked at several apartment communities offering varying degrees of customer satisfaction. He has observed that time management directly affects a team’s ability to meet residents’ needs and provide top quality service.
“The toughest part of our job would be time management,” says Fonseca. “Being able to schedule work orders is important, so important. That will make or break a maintenance team. I’ve seen teams that were exceptional in time management and other teams that were just not and the property was in chaos.”
Without a convenient maintenance app, techs may miss out on details such as move-in dates, establishing a bad first impression when new tenants arrive to a unit that isn’t ready. Techs must also return to the leasing office several times throughout the day to sign off on completed assignments and pick up new ones, wasting precious time that’s better used out in the field. With few ways to handle scheduling conflicts, pop-up emergencies, and other delays, techs may arrive late to scheduled work orders or miss out on some entirely.
At Fonseca’s current community, Post Glen in Brookhaven, his team implemented Yardi’s Maintenance Mobile with great success. “I’ve seen my time management get so much better with Yardi because of how I’m able to access the work orders on my smartphone. Maintenance Mobile has helped me save time in that I don’t have to print the work orders. I can map out my whole day and give certain spaces for emergencies and that sort of stuff. I have the ability to add and drop work orders, and sign them off in the field. Also, being able to have what I need at my fingertips, right on the spot, has helped me be more time efficient.”
Read on for more insight from our interview with Wesley Fonseca.
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Residential Market - Winter 2015
